Our return/refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:Food ProductsDownloadable software productsSome health and personal care itemsTo complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)Items with obvious signs of use.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

REFUNDS (merchandise)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

REFUNDS (events)
We understand things can come up last minute and could cause the need to cancel your registration for an event but unfortunately we can no longer offer a full refund for the event within 3 weeks of the start date. If cancelling between 3 to 2 weeks prior to the event, a 25% penalty fee will be imposed. If cancelling between 2 to 1 week prior to the event, a 50% fee will be imposed. If cancelling within 1 week of the event, a 100% fee will be imposed (no refund given).
 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@motoex.net.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@motoex.net and send your item to:

 

Moto Expeditions LLC
359 Hiden Blvd
#6381
Newport News VA 23606-0381
United States

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING RETURNS

As of right now, MotoEx only ships products within the United States. Our products are shipped within 2-3 Days using the following carriers: USPS  and/or UPS . To return your product, you should mail your product to:

 

Moto Expeditions LLC
359 Hiden Blvd
#6381
Newport News VA 23606-0381
United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.